Things We Do

1.  We’ll Respond Within 1 hour or Less - Guaranteed. When you call us with a computer network problem, we guarantee that your phone call will be either answered immediately or returned within 1 hour or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

2.  No Geek Speak. You deserve to get answers to your questions in PLAIN NON-TECHNICAL ENGLISH.

3.  No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorisation and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

4.   All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t present you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

5.  Accurate Invoicing - Guaranteed. Every invoice you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” invoices that don’t outline what you are paying for.

 

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Our Services Come With 100% Satisfaction Guarantee!

You deserve complete satisfaction with our services. If for ANY reason you are not satisfied, simply tell us. We will do whatever it takes to make you happy.